Best Auto Repair, Houston

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INSURANCE QUESTIONS

Working Hours
  • Mon 7:30AM - 6:00PM
    Tue 7:30AM - 6:00PM
  • Wed 7:30AM - 6:00PM
    Thu 7:30AM - 6:00PM
  • Fri 7:30AM - 6:00PM
    Sat 8:00AM - 4:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 713-741-4555 or make an appointment online!

What People Say About Us

  • reviewicon
    , 11/20/2022

    Lucky to find them! They explained in detail the issues with my friends car and broke down the urgency of each issue with reasonable pricing. Over all amazing work and customer service.

  • reviewicon
    , 11/20/2022

    Service is great.

  • , 10/09/2022

    It's difficult finding a mechanic you can trust, and I was lucky to find Ana Tire & Automotive. They changed out my clutch and threw in a bunch of extra maintenance at no cost. Shout out to Rachel, who worked with me to get my keys back even after the shop closed for the day.

  • , 10/07/2022

    AnA Tire & Automotive always takes care of me when I come to get my vehicle serviced. Very friendly atmosphere and very reasonably priced!

  • reviewicon
    , 10/02/2022

    Awesome people. Super fast service. Got me back on the road quickly! Fair prices. Thank you so much!

  • reviewicon
    , 09/21/2022

    Professional, courteous informative

Call us for service: 713-741-4555

ASE (Automotive Service Excellence)
BBB Accredited Business
ASA Member (Automotive Service Association)
Advance Auto Parts
  • Car Care Aware